hrvslot Casino & Sportsbook FAQ

If you forget your password, visit the login page and click the "Forgot your password?" link. Enter your registered email address or username. We at hrvslot send a password-reset link to your email within a few minutes. Click the link, set a new password, and log in. The reset link expires after 24 hours for security. If you do not receive the email, check your spam folder or contact our support team. We recommend using a strong password with uppercase, lowercase, numbers, and symbols to protect your account. If you also forget your email address or cannot access it, our support team can verify your identity using your phone number and KYC documents before issuing a reset.

We at hrvslot require a government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within the past three months). Upload clear photos or scans of both documents through your account settings. Our verification team reviews submissions within one business day. If your documents are unclear or do not match your account details, we request resubmission. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang follow the same verification process. KYC verification is mandatory before your first withdrawal, though you can deposit and play while verification is pending. We encrypt all documents and store them securely; we do not share them with third parties except as required by law.

To request account deletion and data removal, log into your account and navigate to Settings → Account → Delete Account. You will be asked to confirm your password and reason for deletion. We at hrvslot process deletion requests within 30 days. After deletion, your account cannot be recovered, and all personal data (name, email, phone, address) is removed from our active systems. We retain transaction records for compliance and tax purposes, but we do not link them to your identity. If you have pending withdrawals or account balance, you must withdraw or forfeit those funds before deletion is processed. You can also email our support team with a deletion request; we will verify your identity before proceeding.

We at hrvslot support deposits through multiple payment methods with varying minimums and maximums. DANA, e-wallet, mobile banking, and local payment typically allow deposits starting from a small amount and scaling to several million rupiah per transaction. online payment and e-wallet follow similar ranges. Direct bank transfers via mobile banking, local payment, online payment, and e-wallet may have different limits depending on your bank's policies. Your account settings display the exact range for each method. Deposits process within minutes for e-wallets and within one to two hours for bank transfers during business hours. We do not charge deposit fees. If you need to deposit a larger amount, you can make multiple transactions or contact our support team to discuss options. account preferences may vary by account age and verification status.

If a deposit or withdrawal does not complete, check your account transaction history first — sometimes the transaction succeeds but the confirmation is delayed. If the status shows "pending," wait up to two hours for processing. If it shows "failed," the funds return to your original payment method within one to three business days. For e-wallet deposits via mobile banking, local payment, online payment, or e-wallet, check your wallet balance to confirm the deduction. If funds were deducted but your hrvslot account was not credited, contact our support team with your transaction ID and payment method. For bank transfers via mobile banking, local payment, online payment, or e-wallet, verify the reference number matches your account. We investigate incomplete transactions and credit your account if the error is on our side. Withdrawals that fail typically indicate a mismatch between your registered bank account and the withdrawal request — verify your bank details in account settings and resubmit.

We at hrvslot offer demo mode for most slot games, including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Demo mode lets you play with virtual credits so you can learn the rules and features without risking real money. To access demo mode, select a slot game and look for the "Play for free" or "Demo" button. Demo credits do not convert to real money, and winnings in demo mode cannot be withdrawn. Demo mode is useful for understanding game mechanics before you deposit. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) do not offer demo mode because they involve real dealers and real-time play; however, you can watch a table without betting to see how it works. Football and esports markets also require real money to place bets. Demo mode is available to all users, whether logged in or not.

Free bets and free spins are promotional credits we at hrvslot award to eligible users. Free spins apply to specific slot games and let you spin without deducting your balance. Free bets apply to football markets, esports, or live-dealer tables and let you place a wager without using your account funds. Promotions appear in your account under "Promotions" or "Bonuses" and include terms such as expiry date and wagering requirements. Some promotions are tied to deposit milestones (e.g., deposit during Idul Fitri and receive free spins), while others are seasonal or tied to specific tournaments like Liga 1 or Piala AFF. Free bets and spins usually expire within 7 to 30 days if unused. Winnings from free bets or spins are credited to your account but may be subject to wagering requirements before withdrawal. Check the promotion details for exact terms. We do not offer free bets or spins to all users — eligibility depends on account age, deposit history, and regional availability.

We at hrvslot provide support in English and Indonesian. Our support team responds to emails, live chat, and in-app messages during standard business hours. Response times vary depending on volume, but we aim to reply within a few hours during peak times and within one hour during off-peak times. For urgent issues such as account lockouts or suspected fraud, contact support directly rather than relying on email. Our support team can assist with account recovery, payment troubleshooting, game rule clarification, and general inquiries. We do not provide support in other languages, but English-speaking users can communicate clearly with our team. If you have a complex issue that requires documentation, email support with screenshots or transaction IDs to help us investigate faster.